← NHTSA complaints

2000 FORD WINDSTAR — STEERING

crash · 714112 · 2009-03-30

Vehicle

Make
FORD
Model
WINDSTAR
Year
2000
Manufacturer
Ford Motor Company
Component
STEERING
Miles at failure
97,356
Speed
15 mph

Severity

Deaths
0
Injured
0
Fire
No
Crash
Yes
Police report
No
Medical attention
No
Vehicle towed
No

Narrative

2000 FORD WINDSTAR LX VAN WITH APPROX 97,000 MILES. MY WIFE WAS DRIVING AT A SLOW SPEED IN A PARKING LOT AND ALL OF A SUDDEN THERE WAS A LOUD BANG AND SHE COULD NOT STEER THE VEHICLE. FORTUNATELY, SHE WAS ABLE TO STOP THE VAN. ONE WHEEL IN THE FRONT WAS STRAIGHT AND THE OTHER FRONT WHEEL WAS TURNED AT A 45 DEGREE ANGLE. WE HAD THE CAR TOWED TO THE FORD DEALER. THE PROBLEM WAS THE SUB FRAME RUSTED OUT, CAUSING THE TRANSAXLE TO PULL AWAY FROM THE TRANSMISSION AND DROPPING THE ENGINE. THE REPAIRS INCLUDED REPLACING THE SUB FRAME ASSEMBLY,TRANSAXLE, SEALS ETC. THE DEALER TOLD ME THAT THIS WAS HIGHLY UNUSUAL FOR THIS TO HAPPEN.... I CONTACTED FORD AND THEY TOLD ME THEY WOULD DO NOTHING TO COVER ANY PORTION OF THE COST. I BELIEVE THIS IS A SAFETY RELATED ISSUE BECAUSE IF MY WIFE WAS DRIVING ON THE OPEN ROAD AND THIS HAPPENED, SHE WOULD NOT BE ABLE TO STEER THE VEHICLE AND THE END RESULT WOULD BE A COLLISION. I HAVE SAVED ALL THE PARTS FOR FUTURE INVESTIGATION. *TR

Source

Authoritative
NHTSA ODI Flat-File Downloads
ODI Number
10263613
Machine
JSON-LD · Markdown