TL*THE CONTACT OWNS A 2002 FORD F-150. WHILE DRIVING 35 MPH, A VEHICLE CUT IN FRONT OF THE CONTACT'S VEHICLE. HE SLAMMED ON THE BRAKES AND REAR-ENDED THE PRECEDING VEHICLE. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT SUSTAINED SEVERE CHEST PAINS FROM STRIKING THE STEERING COLUMN AND HIS LEG SUSTAINED MINOR INJURIES. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED AWAY BY THE INSURANCE COMPANY, BUT THEY WERE UNABLE TO DETERMINE WHY THE AIR BAGS FAILED TO DEPLOY. THE INSURANCE AGENT DETERMINED THAT THE VEHICLE WAS DESTROYED. THE CONTACT IS IN THE PROCESS OF NOTIFYING THE MANUFACTURER. THE FAILURE MILEAGE WAS 37,000.