TL*THE CONTACT OWNS A 2004 FORD EXPLORER. WHEN PLACING THE VEHICLE IN A PARKED POSITION THE VEHICLE IT ROLLED BACKWARDS EVEN WHEN IT WAS ON A LEVEL SURFACE. ON ONE OCCASION THE VEHICLE ROLLED BACKWARD AND CRASHED INTO ANOTHER VEHICLE. THERE WERE NO INJURIES. WHEN THE FAILURE OCCURRED SHE NOTICES THE OVER DRIVE LIGHT ILLUMINATED ON THE INSTRUMENT CONTROL PANEL. THE DEALER STATED THAT HER SECOND GEAR WAS MISSING; THEREFORE, SHE WOULD BE RESPONSIBLE FOR PAYING $3,700 TO REPLACE THE TRANSMISSION. THE VEHICLE HAS NOT BEEN REPAIRED. THE FAILURE MILEAGE WAS 95,000 AND THE CURRENT MILEAGE WAS 100,000.