TL*THE CONTACT OWNS A 2007 FORD FOCUS. WHILE DRIVING AT LEAST 25 MPH, THE CONTACT'S VEHICLE WAS REAR-ENDED BY ANOTHER VEHICLE. AS A RESULT, SHE CRASHED INTO THE PRECEDING VEHICLE. A TOTAL OF FOUR VEHICLES WERE INVOLVED IN THE CRASH. THE FRONTAL AIR BAGS FAILED TO DEPLOY IN THE CONTACT'S VEHICLE. SHE WAS TRANSPORTED TO THE HOSPITAL IN AN AMBULANCE AND SUSTAINED INJURIES TO THE BACK OF THE HEAD, NECK, AND WRIST. ANOTHER OCCUPANT WAS ALSO INJURED. A POLICE REPORT WAS FILED. FORD STATED THAT THE AIR BAGS SHOULD DEPLOY UPON IMPACT AT SPEEDS OF AT LEAST 18 MPH. THE FAILURE AND CURRENT MILEAGES WERE LESS THAN 40,000.