TL*THE CONTACT OWNS A 2003 VOLKSWAGEN PASSAT. THE CONTACT STATED WHILE DRIVING WITH THE CRUISE CONTROL FUNCTION AT 72 MPH AND ATTEMPTING TO DECREASE SPEED, THE CRUISE CONTROL WOULD NOT DISENGAGE. SHE APPLIED PRESSURE TO THE BRAKES AND THE VEHICLE ACCELERATED. THE CONTACT WAS FORCED TO DRIVE INTO A MEDIAN; HOWEVER, THE BRAKES FAILED TO STOP THE VEHICLE WHICH CAUSED THE DRIVER TO CRASH INTO TWO METAL POLES CAUSING THE AIR BAGS TO DEPLOY. THE CONTACT SUSTAINED MINOR INJURIES OF POWDER BURN FROM THE AIR BAG. A POLICE REPORT WAS FILED. THE VEHICLE WAS INSPECTED BY AN INSURANCE ADJUSTER WHO DETERMINED THAT THE VEHICLE WAS DESTROYED; HOWEVER, THE FAILURE IS STILL UNDER INVESTIGATION. THE CONTACT IS IN THE PROCESS OF NOTIFYING THE MANUFACTURER. THE VIN WAS UNAVAILABLE. THE FAILURE MILEAGE WAS 54,800.