TL*THE CONTACT OWNS A 2001 FORD EXPLORER SPORT. WHILE DRIVING 35 MPH DURING INCLEMENT WEATHER, THE CONTACT LOST CONTROL OF THE VEHICLE AND CRASHED INTO THE DIVIDER ON THE HIGHWAY. DURING THE CRASH NONE OF THE AIR BAGS IN THE VEHICLE DEPLOYED. THE VEHICLE WAS DESTROYED. THE CONTACT WAS TAKEN TO THE HOSPITAL FOR INJURIES TO THE NECK AND BACK. THE CONTACT CALLED THE MANUFACTURER TO FILE A COMPLAINT AND THE MANUFACTURER DISCONNECTED THE CALL. THE CONTACT STATED THAT THE MANUFACTURER SHOULD TAKE RESPONSIBILITY FOR THE REPAIRS TO THIS VEHICLE. THE FAILURE MILEAGE WAS 83,000.