TL* THE CONTACT OWNS A 2006 VOLKSWAGEN JETTA TDI. THE CONTACT WAS DRIVING 25 MPH WHEN HE APPLIED THE BRAKES AND THEY DID NOT RESPOND. THE VEHICLE WAS REAR ENDED BY ANOTHER VEHICLE. THE AIR BAGS DID NOT DEPLOY UNTIL AFTER THE CRASH HAD ALREADY OCCURRED. THE CONTACT SUSTAINED ABRASIONS FROM THE AIR BAG DEPLOYMENT. IN ADDITION, THE AIR BAGS FRACTURED THE FRONT WINDSHIELD. A POLICE REPORT WAS AVAILABLE. ALSO, THE AIR BAGS CRACKED THE WINDSHIELD. THE CONTACT CALLED THE MANUFACTURER WHO OFFERED NO ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE CURRENT AND FAILURE MILEAGE WAS APPROXIMATELY 96,000.