← NHTSA complaints

2001 FORD ESCAPE — SERVICE BRAKES, HYDRAULIC

fire · 828832 · 2010-12-02

Vehicle

Make
FORD
Model
ESCAPE
Year
2001
Manufacturer
Ford Motor Company
Component
SERVICE BRAKES, HYDRAULIC
Miles at failure
143,000

Severity

Deaths
0
Injured
0
Fire
Yes
Crash
No
Police report
No
Medical attention
No
Vehicle towed
No

Narrative

DURING MY RECENT TRAVEL, MY 2001 FORD ESCAPE HAD A SMALL FIRE BURNING THE ABS WIRING WHILE PARKED IN THE GARAGE. THE ANTI-LOCK CONTROL UNIT/MODULE HAD A RECALL BACK IN 2007, 07S51, AND IN 2008 THE MODULE WAS INSPECTED. I BROUGHT THE CAR INTO THE SAME DEALER THAT DID THE INSPECTION ONCE I REALIZED WHAT HAD RECENTLY HAPPENED TO SEE IF THE RECALL WOULD BE HONORED, REGARDLESS OF THE INSPECTION. I WAS TOLD THAT THE RECALL HAD BEEN TAKEN CARE OF BY THE INSPECTION, AND THERE WAS NOTHING THE DEALER COULD DO, UNLESS THEY SOLD ME A $2,000 PART. I CALLED FORD CUSTOMER RELATIONS TO INFORM THEM OF MY SITUATION, AND RECEIVED THE SAME RESPONSE, "THERE IS NOTHING THAT THEY CAN DO TO HONOR THE RECALL". MY MAIN CONCERN IS MY SAFETY, AND I COULD HAVE BEEN INJURED OR MY HOUSE COULD HAVE CAUGHT FIRE. I AM DISTURBED IN THE RESPONSE BY FORD REGARDING MY SAFETY AND LACK OF ASSISTANCE AT THE CORPORATE LEVEL. I FEEL THAT FORD HAS A RESPONSIBILITY TO ITS CUSTOMERS TO INSURE SAFETY, BUT DID NOT RECEIVE THAT ASSURANCE. REGARDLESS OF THE CAUSE OF THE DAMAGE TO THE ABS WIRING, DUE TO A FAULTY PART MY SAFETY WAS AT HIGH RISK. THIS IS THE FIRST TIME I HAVE HAD ANYTHING MAJOR OCCUR WITH THIS VEHICLE, AND HAVE BEEN FORTUNATE OF THE VEHICLE'S SUPERB PERFORMANCE. I FEEL THAT THE INSPECTION "SOLUTION" OF THE RECALL DID NOT PREVENT THE WIRING TO CATCH FIRE, AND SHOULD HAVE BEEN REPLACED EITHER AT THE TIME OF THE RECALL OR AFTER THE FIRE. *TR

Source

Authoritative
NHTSA ODI Flat-File Downloads
ODI Number
10368704
Machine
JSON-LD · Markdown