TL* THE CONTACT OWNS A 2011 HYUNDAI SONATA. THE CONTACT WAS DRIVING APPROXIMATELY 30 MPH WHEN HE DROVE OVER A PATCH OF ICE, CAUSING THE VEHICLE TO CRASH INTO A UTILITY POLE. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS AVAILABLE. NEITHER THE DEALER NOR THE MANUFACTURER WAS NOTIFIED OF THE AIR BAG FAILURE. THE CONTACT WAS AWAITING THE RESULTS OF AN INVESTIGATION BY THE INSURANCE COMPANY. THE VIN WAS UNAVAILABLE. THE CURRENT AND FAILURE MILEAGE WAS APPROXIMATELY 14,000.