TL*THE CONTACT OWNED A 2004 FORD F-150. WHILE DRIVING APPROXIMATELY 40 MPH THE CONSUMER WAS INVOLVED IN A CRASH IN WHICH THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED. THE DRIVER SUSTAINED SERIOUS INJURIES AND WAS TAKEN TO THE HOSPITAL VIA AMBULANCE. THE VEHICLE WAS DESTROYED AND TOWED TO THE CONTACTS HOME. THE VEHICLE WAS NOT EXAMINED TO DETERMINE THE CAUSE OF FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 149,000. UPDATED 06/30/11*LJ THE OCCUPANTS OF THE OTHER VEHICLE WERE TREATED AT THE SCENE. UPDATED 09/06/11 UPDATED 2/29/12 *CN