TL* THE CONTACT OWNS A 2011 VOLKSWAGEN ROUTAN. THE CONTACT STATED THAT WHILE DRIVING 5 MPH AND PARKING THE VEHICLE, THE VEHICLE SUDDENLY ACCELERATED WITHOUT WARNING WITH THE BRAKES DEPRESSED. THE VEHICLE THEN CRASHED INTO METAL POLES AND ANOTHER VEHICLE. A POLICE REPORT WAS FILED AND THERE WERE NO INJURIES. THE VEHICLE WAS THEN TOWED TO A DEALER WHERE THE CONTACT WAS AWAITING THE RESULTS OF A PENDING INVESTIGATION. THE FAILURE AND CURRENT MILEAGES WERE APPROXIMATELY 242.