TL* THE CONTACT OWNS A 2008 VOLVO CROSS COUNTRY XC70. THE CONTACT WAS ATTEMPTING TO STOP WHEN A VEHICLE CRASHED INTO THE DRIVER SIDE OF THE VEHICLE. THE AIR BAGS DID NOT DEPLOY. THE CONTACT SUSTAINED SEVERE HEAD, NECK AND LOWER BACK INJURIES. A POLICE REPORT WAS FILED. THE VEHICLE WAS DRIVABLE AFTER THE CRASH AND TAKEN TO A LOCAL DEALER. THE DEALER WAS UNABLE TO DETERMINE WHY THE AIR BAGS DID NOT DEPLOY DURING THE CRASH. THE VEHICLE WAS LEFT WITH THE DEALER FOR FURTHER DIAGNOSIS OF THE FAILURE.THE FAILURE MILEAGE WAS 50,000 AND THE CURRENT MILEAGE WAS 57,000. THE VIN WAS NOT AVAILABLE.