TL* THE CONTACT OWNS A 2009 ACURA MDX. THE CONTACT STATED THAT THE HEADREST WOULD PUSH HER HEAD FORWARD, CAUSING HER NECK AND BACK PAIN. THE VEHICLE WAS TAKEN TO THE DEALER WHO ADVISED THAT THEY WERE UNABLE TO ALTER THE VEHICLE DESIGN. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE WHO DID NOT OFFER ANY ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 24,600. UPDATED 5/7/12 *CN THE CONSUMER HAS SINCE TRADED THE VEHICLE. UPDATED 05/23/12.