TL* THE CONTACT OWNED A 2010 VOLVO S80. THE CONTACT STATED THAT WHILE DIRVING 30 MPH, SHE ATTEMPTED TO AVOID A DEER AND LOST CONTROL OF THE VEHICLE. THE VEHICLE WAS INVOLVED IN A CRASH WITH THREE ELECTRICAL POLES AS A RESULT. THE AIR BAGS DID NOT DEPLOY. THE VEHICLE WAS DEEMED DESTROYED. THE CONTACT AND A PASSENGER SUFFERED CONCUSSIONS FROM THE CRASH. THE CONTACT THEN NOTICED THE RECALL ASSOCIATED WITH NHTSA CAMPAIGN ID NUMBER: 10V489000 (AIR BAGS: FRONTAL), BUT WAS INFORMED BY THE MANUFACTURER THAT THE VEHICLE WAS NOT INCLUDED. THE CONTACT WAS INFORMED BY THE MANUFACTURER THAT AN ENGINEER WILL EXAMINE THE VEHICLE. THE FAILURE AND CURRENT MILEAGES WERE 13,700.