TL* THE CONTACT OWNS A 2010 SUZUKI SX-4. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 65 MPH, SHE HEARD A LOUD NOISE AND THE STEERING WHEEL LOCKED UP. THE CONTACT WAS UNABLE TO PULL TO THE RIGHT, SO SHE ABRUPTLY ENGAGED THE BRAKES CAUSING NJURIES TO HER BACK. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT TENSIONER HAD FRACTURED AND NEEDED TO BE REPLACED. THE MECHANIC WAS UNABLE TO DO THE REPAIRS AND ADVISED HER TO CONTACT THE DEALER. THE VEHICLE WAS TOWED DEALER WHERE THE VEHICLE WAS REPAIRED UNDER NHTSA CAMPAIGN ID NUMBER 11V055000 (ELECTRICAL SYSTEM: ALTERNATOR/GENERATOR/REGULATOR). IN ADDITION, THE CONTACT WAS INFORMED THAT HER AIR BAG LIGHT WAS ON AND THEY WOULD HAVE TO DIAGNOSE THE FAILURE BEFORE DOING ANY REPAIRS. THE CONTACT DID NOT APPROVE THE DIAGNOSIS SINCE IT WOULD BE AT HER EXPENSE. THE FAILURE AND CURRENT MILEAGE WAS APPROXIMATELY 5,050.