TL* THE CONTACT OWNS A 2011 BMW 328I. THE CONTACT STATED THAT THE FRONT DRIVER SEAT WAS NOT POSITIONED PROPERLY AND CAUSED THE DRIVER TO SUSTAIN SEVERE BACK AND SHOULDER PROBLEMS. THE VEHICLE WAS TAKEN TO A DEALER WHO STATED THAT THERE WAS NOTHING WRONG WITH THE VEHICLE AND THAT A SPECIALIST WOULD DIAGNOSE THE VEHICLE. THE CONTACT WAS AWAITING A CALLBACK FROM THE SPECIALIST. THE MANUFACTURER WAS CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE WAS 22,000.