TL* THE CONTACT OWNS A 2004 FORD EXPLORER. THE CONTACT STATED THAT THE REAR HATCH WAS DEFECTIVE AND THE PLASTIC THAT COVERED THE LICENSE PLATE AREA ON THE HATCH BECAME FRACTURED. AS A RESULT, WHEN THE HATCH WAS OPENED, THE CONTACT AND TWO CHILDREN SUSTAINED LACERATIONS TO THE HANDS. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 35,000 AND THE CURRENT MILEAGE WAS 114,000.