On March 1, 2020, at approximately 5:40 a.m., the injured employee was catering a flight with employees 2 and 3. While the catering box on the lift truck was elevated, employees 2 and 3 were closing the aircraft's door and heard a noise. They observed the injured employee on the ground below. It is believed that the injured employee was inside the catering box while it was raised to service the aircraft and fell out after the box's door was opened. The injured employee sustained a skull fracture.