An employee was using a swing-reach forklift to retrieve wooden pallets loaded with product, which were approximately 12 feet from the floor. The forklift abruptly stopped, the load dropped onto the pallet rack platform, and the forklift dropped down to floor level. The product, which was still suspended by the forks and the pallet rack platform, began to spill out of the container. The employee felt back pain and tingling in his fingers. He was hospitalized overnight and treated for a herniated disc.