Two employees were delivering ice to the icebox outside a convenience store. The driver was using an electric pallet jack to load an empty pallet onto the truck. The injured employee was unloading ice from a pallet and placing the ice into the customer's icebox. With the truck s liftgate fully raised, the driver went to lift the forks of the pallet jack so the pallet would clear the truck bed. The pallet jack malfunctioned and reversed off the liftgate. It struck the injured employee resulting in fractures to their left hip/femur.