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COVID-19: OWCP Should Continue to Closely Monitor Impact on Claims Processing

Audit · Department of Labor OIG · 2020-07-06 · about Department of Labor

Report

Title
COVID-19: OWCP Should Continue to Closely Monitor Impact on Claims Processing
Submitting OIG
Department of Labor OIG
Component agency
Department of Labor
Type
Audit
Publication date
2020-07-06

Recommendations (5)

#StatusText
1ClosedDFEC should continue to monitor non-COVID claims for delays and other potential impacts, particularly for its opioid population who may be at risk while resources are re-allocated to focus on the program’s response to COVID-19.
2ClosedDFEC should closely monitor any delays that occur in requesting FERS Offset Calculations from SSA for potential benefit overpayments to claimants as well as any impact a backlog could have on its ability to timely process claims.
3ClosedDCMWC should issue written guidance to clarify how authorization for rehabilitation services will be handled during the pandemic.
4ClosedDEEOIC should continue to monitor delays and performance data for potential impact from the pandemic and, if needed, take appropriate action to mitigate that impact.
5ClosedDLHWC should continue to monitor disputes and controversions arising from COVID-19 claims and assess performance data for potential impact from the pandemic and, if needed, take appropriate action to mitigate that impact.

Source

Authoritative
oversight.gov report page
Machine
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