The Taxpayer Advocate Service Assisted Thousands of Taxpayers With CARES Act Issues but Faced Challenges in Identifying and Tracking Applicable Cases
Audit · Treasury Inspector General for Tax Administration · 2021-10-20 · about Internal Revenue Service
Report
Title
The Taxpayer Advocate Service Assisted Thousands of Taxpayers With CARES Act Issues but Faced Challenges in Identifying and Tracking Applicable Cases
Submitting OIG
Treasury Inspector General for Tax Administration
Component agency
Internal Revenue Service
Type
Audit
Publication date
2021-10-20
Recommendations (2)
#
Status
Text
1
Closed
The National Taxpayer Advocate should reinforce existing guidance to ensure that Taxpayer Advocate Service (TAS) employees are adhering to: a) the Internal Revenue Manual (IRM) guidance concerning contacts not meeting TAS criteria and b) TAS policies…
2
Closed
The National Taxpayer Advocate should consider establishing an issue code for stimulus-type payments.