Audit · Social Security Administration OIG · 2022-09-30 · about Social Security Administration
| # | Status | Text |
|---|---|---|
| 1 | Closed | Develop and periodically conduct comprehensive refresher training on topics including but not limited to: - processing original Social Security Number (SSN) cards for individuals aged 12 or older and emphasize requirements and documentation of the in-… |
| 10 | Open | Complete the privacy assessments for the WorkTrack application. |
| 2 | Open | Update quality control reviews to include comparison of SSNAP inputs to an applicant-submitted Form SS-5 and evidentiary documents, and provide feedback to the technicians who made input errors (such as race and ethnicity) or did not use the… |
| 3 | Open | Revise enumeration policy to include clear instructions for when Form SSA-5002 is required and how to properly document the form. |
| 4 | Closed | Update Program Operations Manual System (POMS) to provide current instructions for enumeration notices and archive outdated policy. |
| 5 | Closed | Retain enumeration notices in the Online Retrieval System for individuals with assigned SSNs. |
| 6 | Open | Create and implement automated tools to assist staff in navigating through enumeration evidentiary document requirements. |
| 7 | Closed | Take corrective action on all keying errors and cross-referencing errors we identified. |
| 8 | Closed | Require managers to verify that incident reports are submitted through the Personally Identifiable Information (PII) Loss Reporting Tool before they approve reimbursement to customers for replacing lost original documents. |
| 9 | Closed | Update the National Mail Handling Business Process to include standard Agency-wide mitigation steps for misdirected mail including original documents. |