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The CFPB Effectively Monitors Consumer Complaints but Can Enhance Certain Processes
Audit · Federal Reserve Board & CFPB OIG · 2024-06-24 · about Consumer Financial Protection Bureau
Report
- Title
- The CFPB Effectively Monitors Consumer Complaints but Can Enhance Certain Processes
- Submitting OIG
- Federal Reserve Board & CFPB OIG
- Component agency
- Consumer Financial Protection Bureau
- Type
- Audit
- Publication date
- 2024-06-24
Recommendations (3)
| # | Status | Text |
|---|
| 1 | Closed | Finalize measurable objectives and establish a completion date for the company-specific reports pilot process. |
| 2 | Closed | Establish written guidance for issuing company-specific reports. |
| 3 | Closed | Periodically monitor the company-specific reports pilot process to measure its effectiveness in improving company responsiveness. |
Source
- Authoritative
- oversight.gov report page
- Machine
- JSON-LD · Markdown