← NHTSA complaints

2016 BUICK LACROSSE — SEATS

1 injured · 1270573 · 2016-03-25

Vehicle

Make
BUICK
Model
LACROSSE
Year
2016
Manufacturer
General Motors, LLC
Component
SEATS
Miles at failure
412

Severity

Deaths
0
Injured
1
Fire
No
Crash
No
Police report
No
Medical attention
Yes
Vehicle towed
No

Narrative

RENTED AUTO FROM ENTERPRISE LEASING COMPANY OF ST. LOUIS, DROVE 412 MILES WITH THE SEAT HEATERS ON. WHEN I GOT OUT OF THE CAR I FELT AN INTENSE BURNING SENSATION ON MY LOWER BACK. BEFORE BED MY HUSBAND LOOKED AT IT AND SAID IT WAS VERY VERY RED. I AM A BACK SLEEPER SO I HAD A VERY RESTLESS NIGHT. BY THE NEXT MORNING THE RED SPOTS HAD BLISTERED AND ARE PAINFUL. I CALLED GM CUSTOMER SERVICE TO REPORT THE INCIDENT AND THEY TOLD ME THAT I WOULD HAVE TO TALK TO ENTERPRISE LEASING COMPANY OF ST. LOUIS; WHICH IS JUST RIDICULOUS - ENTERPRISE DID NOT MAKE THE CAR! EVENTUALLY I WAS GIVEN CASE NUMBER 8-1897481531. I HAVE READ OTHER REPORTS OF GM BEING SUED FOR BURNS FROM SEAT HEATERS, GM SHOULD BE REQUIRED TO INSTALL A SAFETY FEATURE TO PROTECT CONSUMERS FROM THIS FEATURE.

Source

Authoritative
NHTSA ODI Flat-File Downloads
ODI Number
10851655
Machine
JSON-LD · Markdown