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2011 VOLKSWAGEN ROUTAN — POWER TRAIN

15 injured · 1328806 · 2016-10-25

Vehicle

Make
VOLKSWAGEN
Model
ROUTAN
Year
2011
Manufacturer
Volkswagen Group of America, Inc.
Component
POWER TRAIN
Miles at failure
3,723

Severity

Deaths
0
Injured
15
Fire
No
Crash
No
Police report
No
Medical attention
Yes
Vehicle towed
No

Narrative

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

Source

Authoritative
NHTSA ODI Flat-File Downloads
ODI Number
10918913
Machine
JSON-LD · Markdown