WHILE DRIVING HOME ON A MAINTAINED DIRT ROAD, THE DRIVERS SIDE REAR WINDOW EXPLODED.MIKE SHAD FORD HAS REFUSED TO REPLACE UNDER WARRANTY. RICK PALMAN IS THE SERVICE MANAGER FOR MIKE SHAD. AND CHRIS @ FORD, REP # 2752 ON 9/28/98 @12:28PM VIA PHONE SAID HE WOULD HAVE MIKE SHAD FORD CALL TO MAKE AN APPOINTMENT TO REPLACE IT AS IT WOULD BE A WARRANTY ITEM. WHEN AT MIKE SHAD FORD, MR. PALMAN REFUSED TO REAIR THE MISSING WINDOW UNDER WARRANTY.