CONSUMER WAS REMOVING ITEMS FROM THE REAR CARGO AREA AND LIFTGATE CAME SLAMMING DOWN ON CONSUMER'S HEAD. TOOK TO DEALER, AND THEY SAID SHOCKS NEED TO BE REPLACED.*AK DUE TO INCIDENT, CERVICAL DISCS IN CONSUMER'S NECK WERE HERNIATED, BOTH DISCS HAD TO BE REPLACED, CONSUMER HAS PERMANENT AND LIMITED CAPACITY. *SLC