I WAS INVOLVED IN A FRONT END COLLISION (I HIT THE BACK BUMPER OF A PICKUP TRUCK). ALTHOUGH NO DAMAGE OCCURRED TO THE TRUCK, MY CAR ENDED UP WITH ALMOST $5,000 WORTH OF DAMAGE. NEITHER MY AIR BAGS NOR SHOULDER RESTRAINTS WORKED. I ENDED UP HITTING MY FOREHEAD ON THE FRONT WINDSHIELD CAUSING SOME MODERATE TO SEVERE NECK TRAUMA. I REPORTED THE FAILURE TO HYUNDAI AND SEEM TO BE GETTING NO HELP. THEY INSIST THAT THERE IS NO PROBLEM. I STILL CAN SIT IN MY CAR AND MOVE MY CHEST FORWARD AGAINST THE SHOULDER RESTRAINTS AS FAST AS I CAN AND NEVER HAVE THE EVEN SLOW ME DOWN. HOWEVER, IF I USE MY HAND TO MOVE THE STRAPS FORWARD, THEY LOCK UP IMMEDIATELY AS THEY SHOULD. I SPOKE AGAIN TO HYUNDAI (1-800-633-5151 FILE #[XXX]) AND THEY INSIST THAT IT IS NORMAL TO MOVE FORWARD LIKE MY RESTRAINTS DO. ALL I KNOW IS THAT MY SHOULDER RESTRAINTS DO NOTAND DID NOT MOVE FORWARD IN ANY OTHER CAR I HAVE DRIVEN IN. SOMETHING IS WRONG HERE. I WOULD APPRECIATE ANY HELP YOU CAN OFFER AS I AM VERY NERVOUS ABOUT DRIVING A VEHICLE THAT HAS PROVEN TO ME TO BE UNSAFE. I LOOK FORWARD TO ANY HELP YOU CAN OFFER. SINCERELY, [XXX]. *AK INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *JS *TR