← NHTSA complaints

1992 FORD EXPLORER — STRUCTURE:BODY:HATCHBACK/LIFTGATE:SUPPORT DEVICE/STRUT

1 injured · 31679 · 1996-01-29

Vehicle

Make
FORD
Model
EXPLORER
Year
1992
Manufacturer
Ford Motor Company
Component
STRUCTURE:BODY:HATCHBACK/LIFTGATE:SUPPORT DEVICE/STRUT

Severity

Deaths
0
Injured
1
Fire
No
Crash
No
Police report
No
Medical attention
No
Vehicle towed
No

Narrative

THE DEALERSHIP WILL NOT HONOR THE RECALL AND CLAIMS THE PART IS ON BACK ORDER. TT CONSUMER MADE ARRANGEMENTS ON NOV 13, 1995 PART WAS TO BE ON HAND (WAS ORDERED PREVIOUSLY) VEHICLE TO BE REPAIRED IN 3 DAYS, ON THE 4TH DAY CONSUMER CALLED DEALERAND WAS TOLD NOTHING HAD BEEN DONE, PART WAS NOT PRE-ORDERED AS STATED BY BODY SHOP FOREMAN AND VEHICLE WAS LEFT 4 DAYS WITH NO ATTEMPT TO LET CONSUMER KNOW ABOUT PROBLEM, CONSUMER HAS MADE SEVERAL CALLS TO DEALER AND IS STILL BEING TOLD THAT PART IS ON BACK ORDER, CONSUMER WAS INJURIED WHEN ORIGNAL PART FAILED.*JB

Source

Authoritative
NHTSA ODI Flat-File Downloads
ODI Number
978325
Machine
JSON-LD · Markdown