NAR 3-10-03 INFORMATION REQUEST ON BEHALF OF FORD MOTOR COMPANIES ABOUT A COMPLAINT SENT TO THEM FROM THE CONSUMER ABOUT PASSENGER SIDE AIRBAGS COVERAGE. FORD REQUESTED A WRITTEN EXPLANATION TO RESOLVE MATTERS. *CB THE CONSUMER STATED AIR BAG DEPLOYED WHEN THE VEHICLE HIT A POLE TRAVELING AT 2- 25 MPH. DURING THE PROCESS OF REPAIRING THE AIR BAG, THE REPAIR SHOP STATED THE PASSENGER AIR BAG DID NOT DEPLOY BECAUSE IT WAS DEFECTIVE. *JB