MY WIFE WAS INVOLVED IN A FAIRLY SEVERE SIDE-IMPACT COLLISON THAT KNOCKED OUR 2004 FORD EXPLORER, EQUIPPED WITH OPTIONAL SIDE-IMPACT CURTAIN AIRBAGS, 4 FEET SIDEWAYS, DESTROYED THE DRIVER'S DOOR (DIRECT IMPACT TO THE DRIVER'S DOOR) COLLAPSED IT INTO THE DRIVER'S SEAT, AND RESULTED IN $6,000 OF INSURANCE-ESTIMATED DAMAGE. THE SIDE CURTAIN AIRBAGS FAILED TO DEPLOY. THE LOCAL FORD DEALER THAT HAS THE VEHICLE FOR REPAIRS INDICATED THAT THEY HAVE NO IDEA WHY THE SIDE CURTAIN AIRBAGS FAILED TO DEPLOY, AND THAT THE ON-BOARD CHECK SYSTEM DOES NOT INDICATE ANY FAULTS. MY WIFE DID KNOCK HER HEAD ON THE DRIVER'S SIDE WINDOW DURING THE COLLISION, BUT DOES NOT APPEAR TO HAVE SUSTAINED ANY LASTING INJURIES. I'M VERY CONCERNED THAT THIS SAFETY SYSTEM WE PAID EXTRA FOR DOES NOT OPERATE AS INTENDED, AND DOES NOT APPEAR TO AFFORD THE PROTECTION PROMISED BY FORD. I HAVE DIGITAL PICTURES OF THE DAMAGED VEHICLE AND THE ACCIDENT IF YOUR DEPARTMENT WOULD LIKE TO INSPECT THEM...JUST NEED TO KNOW WHERE TO UPLOAD THEM TO.