← NHTSA complaints

2002 VOLKSWAGEN JETTA — POWER TRAIN:AUTOMATIC TRANSMISSION

crash · 709062 · 2009-02-19

Vehicle

Make
VOLKSWAGEN
Model
JETTA
Year
2002
Manufacturer
Volkswagen Group of America, Inc.
Component
POWER TRAIN:AUTOMATIC TRANSMISSION
Miles at failure
87,000
Speed
40 mph

Severity

Deaths
0
Injured
0
Fire
No
Crash
Yes
Police report
Yes
Medical attention
No
Vehicle towed
No

Narrative

I PURCHASED A 2002 VW IN 2005. I HAD A CAR ACCIDENT IN DEC '08. SHORTLY AFTER THE COLLISION PLACE REPAIRED MY CAR. THE VEHICHLE STARTED MISFIRING AND ESSENTIALLY WASN'T DRIVABLE. THE CONTROL ARM BUSHING WERE REPLACED $800 (AT THE VW PLACE) AND THE SERVICE DEPT SAID THAT THEY WOULD CHECK FLUIDS IN PARTICULAR THE TRANSMISSION FLUID. I WAS TOLD THAT THE TRANSMISSION DIDN'T HAVE THE UPDATED TRANMISSION CONTROL MODULE (TCM) AND HAD TO REPLACED ( $700 PART AND 300 LABOR) THE SERVICE TECHNICAN DID STATE THAT THIS WAS THE FIRST STEP IN DIAGNOSING AND CORRECTING THE PROBLEM AND THAT THAT THIS WAS A KNOWN ISSUE BUT NOT A RECALL. WELL $1000 SPENT ON THIS STILL DID NOT FIX THE PROBLEM AND NOW THEY SAY THE NEXT STEP IS TO REPLACE THE TRANSMISSION ON A CAR THAT HAS 87K MILES ANOTHER 4K. WELL, I CAN HONESTLY SAY THAT VW IS UNRELIABLE AND DOES NOT STAND BEHIND THEIR NAME, PRODUCT OR REPUTATION. THIS IS SHAMEFUL. I AM VERY DISSAFIED AND LEARNED THAT THERE ARE NUMEROUS CUSTOMER COMPLAINTS ON THE WEB RELATED TO TRANSMISSIION, TCM ON THE VW 2002 - 2006 MODEL. VW SHOULD BE HELD LIABLE AND COMPENSATE FOR THIS A DEFECTIVE/INFERIOR PRODUCT. *TR

Source

Authoritative
NHTSA ODI Flat-File Downloads
ODI Number
10259364
Machine
JSON-LD · Markdown