MAY 2008: PURCHASED 2007 LEXUS 400H SUV. CAR GREAT EXCEPT BRAKES. SOMETHING WAS ODD. JUNE 2008: SENT THE CAR TO THE DEALERSHIP TO CHECK BRAKES. THEY INSISTED EVERYTHING WAS FINE. MY DISCOMFORT WAS DUE TO MY INEXPERIENCE WITH THE 'REGENERATIVE' BRAKING SYSTEM. I TRIED TO GET USED TO IT. IT SEEMED TO GET WORSE OVER TIME. AT AROUND 10 MPH, THE BRAKING MOMENTUM CHANGES SUDDENLY. THE CAR FLOATS BRIEFLY THEN SURGES A LITTLE. IT WAS UNCLEAR IF IT HAPPENED ALL THE TIME, OR ONLY WITH GRADUAL BRAKING, OR ONLY WHEN STOPPING FROM A SLOW SPEED. JULY 22, 2009: ACCIDENT. BRAKES SUDDENLY STOPPED WORKING AS I TURNED THE CAR INTO A PARKING SPACE BEHIND ANOTHER CAR. I PANICKED WHEN THE CAR DIDN'T STOP AT THE EXPECTED POINT. I SLAMMED ON THE BRAKES, MY FOOT SLIPPED AND I HIT THE ACCELERATOR. I HIT THE CAR IN FRONT OF ME SENDING IT TOWARD THREE OTHER CARS. THIS WOULD NOT HAVE HAPPENED IF THE BRAKES WORKED PROPERLY. AUGUST 2009 -REPORTED ACCIDENT TO THE DEALERSHIP. I WAS TOLD TO TALK WITH LEXUS HEADQUARTERS IN CALIFORNIA. THEY ARRANGED FOR A FIELD AGENT TO GO TO THE LOCAL DEALERSHIP. SEPTEMBER 30, 2009 - CAR AT THE DEALERSHIP FOR EVERYONE'S REVIEW. AFTERWARDS, TOLD BY PHONE THAT NO PROBLEMS WERE IDENTIFIED AND THE CAR WAS SAFE. I WASN'T COMFORTABLE WITH THAT DECISION. ON NOVEMBER 27, 2009, I TOOK THE CAR IN AGAIN, INSISTING THERE WAS A PROBLEM. I DROVE WITH THE SERVICE MANAGER. HE ADMITTED HE FELT THE FLOATING/SLIGHT SURGE. HE CLAIMED IT WAS THE MOMENT BETWEEN THE END