ON 3/13/2012 I PAID HOLSTEIN'S HARLEY-DAVIDSON FOR SERVICE THAT INCLUDED A 5K SERVICE. HOLSTEIN'S FAILED TO OBSERVE AND REPAIR A BRAKE SWITCH RECALL. ON 7/12/2012, THE BRAKE SWITCH STARTED ON FIRE. ON 7/14/2012 HOLSTEIN'S REFUSED TO REPAIR THE BRAKES AND I HAD IT TOWED TO WERNER CYCLE WORKS FOR REPAIR. HARLEY-DAVIDSON CUSTOMER CARE REFUSED TO REIMBURSE ME FOR REPAIR SINCE WERNER'S IS NOT A HARLEY-DAVIDSON SHOP (FILED CASE # [XXX]). HOLSTEIN'S REFUSED TO REIMBURSE ME EVEN THOUGH THEY VERBALLY ACKNOWLEDGED THAT I PAID FOR A 5K SERVICE CHECK AND THEY SHOULD HAVE REPAIRED THE BRAKE SWITCH. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR